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Frequently Asked Questions
What time is check-in and check-out?
Check-in starts at 14:00 and check-out is by 12:00.
Is early check-in available?
Yes. Early check-in is available subject to availability. Please contact the hotel in advance at info@solepalace.ge to arrange early check-in.
Is late check-out available?
Yes. Late check-out is available subject to availability. Please contact the hotel to confirm availability and arrangements.
What documents are required at check-in?
Guests should present their passport and booking confirmation at check-in. Passports and booking confirmations are also required for children.
Is luggage storage available?
Yes. Hotel Sole Palace provides luggage storage for guests.
What payment methods are available?
Payment is made upon arrival at the hotel.
Can I modify my reservation?
Yes. Reservations can be modified before the arrival date.
How can I cancel my reservation?
Reservations can be cancelled directly through the hotel's website, subject to the applicable cancellation policy.
What is the cancellation policy?
Long Stay rates are non-refundable. Flexible rates can be cancelled free of charge up to 24 hours before the arrival date. Cancellations after this deadline are subject to a one-night penalty.
What does the room rate include?
Hotel rates include breakfast and VAT.
Is parking available?
Yes. Hotel Sole Palace has an outdoor parking area directly in front of the hotel. It can accommodate up to 10 cars and is available subject to availability.
Is the parking secured?
Yes. The parking area is monitored by security cameras and supported by a security team.
Are there any parking restrictions?
No. There are no specific vehicle type or size restrictions.
Does the hotel provide airport transfers?
Yes. Hotel Sole Palace provides individual transfers from Tbilisi International Airport.
How much does an airport transfer cost?
A sedan transfer costs 80 GEL, while a minibus transfer costs 160 GEL.
How can I book an airport transfer?
Transfer requests should be sent in advance by email to info@solepalace.ge.
Is Wi-Fi available?
Yes. Free Wi-Fi is available throughout the hotel.
What are the breakfast hours?
Breakfast is served daily from 08:00 to 11:00.
Does the hotel offer laundry services?
Yes. Laundry and ironing services are available. They can be requested through the reception and are provided from 09:00 to 18:00.
Are extra beds available?
Yes. Extra beds are available upon request and are subject to availability and an additional charge.
Are baby cots available?
Yes. Baby cots are available upon request, subject to availability and an additional charge.
Are children welcome at Hotel Sole Palace?
Yes. Hotel Sole Palace welcomes guests travelling with children and there is no age limit for children.
Do children stay free?
Children under 7 years old stay free of charge. Children aged 7–12 years are charged 10 USD when sharing a bed with their parents.
Is there a playground for children?
Yes. A children's playground is located in front of the hotel.
What documents are required for children?
Children must have a passport.
Are there any business or event services?
Yes. Hotel Sole Palace can accommodate event and business-related requests. For arrangements, please contact the hotel at info@solepalace.ge. Technical support is available 24/7.
Is smoking allowed at the hotel?
The hotel has non-smoking rooms. Smoking is permitted on balconies.
Is there a smoking penalty?
Yes. Smoking inside a room is subject to a 2,000 GEL fine.
What are the quiet hours?
Quiet hours are from 22:00 to 07:00.
Are visitors allowed?
Yes. Visitors may visit registered guests in their rooms for a few hours.
What happens if something is damaged during my stay?
Guests are responsible for any damage caused during their stay, and applicable damage charges may be imposed.
What attractions are near Hotel Sole Palace?
The hotel is located near the sulfur baths, Tbilisi Botanical Garden and Narikala Fortress. Georgian restaurants, bars and cafés are also approximately a 5-minute walk away.